Help center
Frequently asked questions
Build times, delivery, record stands, vanities, winter wood care and returns — answered by our furniture store in Castorland, New York.
Orders & building
Is every piece made to order?
Yes. Each piece is built and finished after you order, usually in about 2–4 weeks.
Can I change or cancel an order?
Email us within 24 hours of ordering. Once building starts, we can’t change or cancel the order.
Shipping
Where do you ship?
We ship to addresses within the contiguous United States. We do not ship internationally at this time.
How much is shipping?
Every order ships free within the contiguous United States. That includes freight delivery for large pieces.
How long does delivery take?
After building, delivery takes 5–10 business days. Freight carriers contact you to schedule a delivery window.
Returns
What is your return policy?
Unused pieces in original condition can be returned within 30 days of delivery. Because pieces are made to order, return shipping is paid by the customer unless the item arrived damaged or incorrect.
What if my piece arrives damaged?
Email us within 48 hours with photos and your order number — we’ll arrange a repair, replacement or refund at no cost.
Wood & design
Will my piece look exactly like the photo?
The design and size match; the grain, knots and live edges are unique to each piece.
Do record stands include the turntable?
No — turntables, speakers and records in photos are for styling only.
Wood & care
How do I care for solid wood in winter?
Keep it a few feet from wood stoves and heat vents, run a humidifier if the air gets very dry, dust with a dry cloth and re-oil once or twice a year.
Still have a question? Email support@blackriverfurnishingsco.com — a real person replies within 1 business day. Or use our contact form.